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In an Emergency

An emergency is a situation that places you or other students at risk. It may include illness or harm, a traumatic incident involving violence, a missing student, civil unrest, a natural disaster in the host country, etc. Emergencies are not necessarily medical; they represent circumstances out of the ordinary, unplanned or unexpected, and may threaten the health, safety, and well being of EAP students.

If you are not sure who you should contact, contact the Tokyo Study Center. Carry the EAP Study Center contact information and Emergency Phone card with you at all times.

Tokyo Study Center

Tel: 0422-33-3118
Cell phone: 090-9950-9411
E-mail: emergencytokyo* (replace "*" with "@")

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UCEAP 24-hour Emergency

Tel: 1-(805)893-4762

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US Embassy in Japan

Tel: 03-3224-5000

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Police and Traffic Accident: Dialing 110

If you are the victim of robbery or some other crime, or if you are involved in a traffic accident, call the police (Keisatsu) by dialing 110 (Toll Free), without any area code or exchange number. When connected to the operator, give the reason for the call, where it happened or the address, and your name.

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Fire, Ambulance & Emergency Rescue: Dialing 119

If you want to report a fire or call an ambulance with sudden illness or serious injury, call the fire department (Shobosho) or rescue service by dialing 119 (Toll Free), without any area code or exchange number. When connected to the operator, tell them if you need Fire or Ambulance, your location and your name.

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Medical Resources in Japan

Refer to “Medical Resources in Japan (U.S Embassy) ” and Tokyo Metropolitan Health & Medical Information Center  “Himawari”. If you become sick at night or on a holiday, please contact your superintendent, host family or UC Tokyo Study Center first. If you are not able to contact them, call an ambulance at 119 or use the clinics or telephone services page. Remember to take your National Health Insurance card (Kokumin kenko hoken-sho) when you visit a clinic, as you will have to pay in full if you do not have it with you.

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Japan is a land of frequent earthquakes.   When you see or hear the Earthquake Early Warning (Kinkyu Jishin Sokuho) on TV, radio or your cell phone, take steps to ensure your personal safety.  It is important to make preparations in advance, so please do educate yourself regarding your closest evacuation shelter, and take steps to earthquake proof your residence.  Creating an Emergency To-Go bag is also recommended.  Each community has designated emergency shelters to be established in case of major earthquakes.  Identify and remember where your shelter is located.  Make sure to keep in mind several locations of designated “ aid stations,” which will be established along major roads in case of a major earthquake to help people return home by providing water, restrooms, and necessary information.  The following precautions will help you remain calm when a quake strikes, enabling you to deal with whatever situation arises.

  • Disaster Preparedness Manual (Tokyo Metropolitan Government)
  • What is an Earthquake Early Warning? (JMA)
  • Earthquake: Information for Before, During and After (TICC)
  • Emergency Preparedness for Americans in Japan (US Embassy Website)
  • If an earthquake occurs when you are at home:

    1. First of all, protect yourself by sheltering under a table.
    2. Turn off any sources of heat (e.g. stove).
    3. Open the door to clear an exit
    4. Disconnect all electrical appliances
    5. If you have to evacuate, do so on foot to the shelters (e.g. schools)

    If an earthquake occurs when you are out:

    1. Watch out for falling objects (e.g. broken windows, sign board).
    2. Stay away from concrete block fences or automatic vending machines, and downed power lines that could fall over.
    3. Do not use the elevators in buildings.
    4. If in a train or theater, obey the directions of the personnel in charge.

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    Tsunami Warning

    A Tsunami Warning will be issued in Japan when a Tsunami is expected to hit the coasts of Japan. Evacuate shorelines and coastal areas. Relocate to a safe location, such as elevated areas, until local authorities sound an all clear. Closely monitor local media and follow the instructions of the local authorities. Anticipate transportation disruptions across the region as airports, roads, ports and rail systems shut down so that officials can check infrastructure for damage. Personnel operating in the affected regions should vacate multi-story buildings and avoid low-lying coastal areas until authorities give the all-clear. Expect electricity and telecommunications disruptions.Up-to-date metrological warning in English.

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    Typhoon and torrential rain

    Typhoons are a type of tropical storm usually more commonly occurring between May and November. Japan is affected or sometimes hit by a number of typhoons between August and October every year. Torrential rain is defined as heavy rain, and thunder, that is concentrated on a limited area for several hours and that can occur at any time of the day. To prevent possible damage by typhoons and heavy rain, keep the following tips in mind:

    1. Don't go outside and stay away from dangerous spots. Your area may have a greater risk of unexpectedly high tides, flooding, or landslides caused by the typhoon or torrential rain.

    2. Listen to weather reports and warnings issued by the Meteorological Agency on TV and radio.

    3. Watch for possible flooding in the basement.

    4. Stay away from flooded streets and downed power lines.

  • Disaster Preparedness Tokyo Handbook(English Edition)(Tokyo Metropolitan Government)
  • Up-to-date Assistance for Foreigners at Times of Disaster Q&A Manual (Tokyo International Communication Committee)

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    Sign In / Sign Out
    If you will be away for 24 hours or more, you must submit this Travel Signout Form in MyEAP This sends an email notification to the Tokyo Study Center and Universitywide Office of EAP with the student's name and travel plans. This information is crucial in case of an emergency.
    Before traveling, check with the U.S. Department of State to be sure there are no travel warnings for that region. You are required to abide by the UC EAP Student Travel Policy. Check your e-mail regularly while traveling.